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  • Technologies Integrated

    Calibrations, Hygiene Surveys: Boiler, Furnace Stack &Vehicle Emissions Surveys, Ergonomics Surveys, Chemical Compatibility Surveys and Management Systems Consultancy

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  • Technologies Integrated

    Calibrations, Hygiene Surveys: Boiler, Furnace Stack &Vehicle Emissions Surveys, Ergonomics Surveys, Chemical Compatibility Surveys and Management Systems Consultancy

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Customer Satisfaction Survey Form

Purpose
The purpose of this very brief survey is to help us serve your needs more effectively.  By understanding where we are exceeding your expectations, or need to improve, we can allocate our resources to provide better products/services, knowledgeable staff, and management.  Our goal is be proactive in monitoring your satisfaction, so please provide constructive feedback that we can incorporate into our strategy.



Instructions
Please select the response that best represents your view.  Please select N/A for any questions that you don’t have enough experience to comment on.



1. What level of courtesy did you receive from our administration staff?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

2. What level of courtesy did you receive from our technical staff?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comments:
 

3. Turnaround time_ response to inquiries or complaints.

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

4. Turnaround time_ service delivery.

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

5. How would you rate the overall quality of our service?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

6. Compared to other suppliers, how would you rank our ability to serve you?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

7. Does our website/customer portal provide a pleasant experience for you?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment:
 

8. How likely are you to refer your colleagues to our business?

EXCEEDS EXPECTATION
UNACCEPTABLE
10.
9.
8.
7.
6.
5.
4.
3.
2.
1.
N/A
Comment: